Our team took followed an agile methodology and approach to this project:
- We conducted stakeholder interviews with members of the H&S marketing and management teams to learn about specific challenges with their existing system and ideas for improvements.
- Our UX team laid out an information architecture for the new platform with a more intuitive sitemap. We created detailed wireframes for the consumer-facing pages as well as each of the user groups’ dashboards.
- We produced detailed user stories for multiple user groups – Customers, franchisees, and website administrators.
- Flowcharts were mapped out for each customer type’s journey from the homepage to the appointment booking confirmation page.
Additionally, to build this system we had to work with a 3rd party point-of-sale SDK with very limited documentation and were the first to successfully integrate this POS vendors SDK into a full-fledged online booking platform.